Cancellation & Refund Policy

A $100 Reservation Request Deposit is required before DVC Rental Network LLC begins sourcing and coordinating reservation availability.

The Reservation Request Deposit is refundable ONLY if:

• the requested resort/date combination is unavailable; OR
• acceptable alternative accommodations requested by Guest cannot be secured.

If requested accommodations are available and Guest elects not to proceed, the Reservation Request Deposit shall remain non-refundable.

Once a reservation has been confirmed and booked in Guest’s name, ALL PAYMENTS ARE FINAL.

No refunds, cancellations, credits, or modifications are guaranteed after reservation confirmation.

DVC Rental Network LLC may, at its sole discretion, attempt to assist with reservation modifications or changes, but:

• modifications are not guaranteed;
• pricing differences may apply;
• availability may be limited or unavailable.

In the event a DVC Owner fails to honor a reservation or cancels without authorization, DVC Rental Network LLC may:

• attempt to secure comparable replacement accommodations; OR
• refund amounts paid directly to the Company.

These remedies constitute Guest’s sole and exclusive remedies.

Issues relating to room condition, housekeeping, maintenance, amenities, food & beverage, transportation, resort operations, or Disney Guest Services must be addressed directly with the resort and/or Disney.

DVC Rental Network LLC is not responsible for operational issues arising after Guest check-in.

Certain resorts and destinations may require Guests to pay transient accommodations taxes, occupancy taxes, tourism taxes, resort fees, parking fees, or similar government-imposed charges directly at check-in or check-out. This may include, without limitation, resorts located in Hawaii, California, or other jurisdictions.

DVC Rental Network LLC:

• does NOT collect such taxes or fees unless expressly stated;
• does NOT calculate such taxes or fees;
• does NOT guarantee tax or fee amounts; and
• shall not be responsible for any taxes, fees, assessments, surcharges, or governmental charges imposed by resorts, municipalities, states, or governmental authorities.

Guest acknowledges sole responsibility for payment of any applicable taxes, fees, or charges required by the resort or governing authority.

Guests agree not to initiate chargebacks for reservations properly fulfilled by DVC Rental Network LLC.

Reservation confirmations, agreement acceptance records, payment confirmations, and booking documentation shall constitute proof of services rendered.